01 · Diagnose
Where does your business hurt most?
Pick the area creating the most friction right now. We will surface the specific symptoms next. Most owners feel one of these strongly, so start there.
02 · Identify
Which of these sound familiar?
Tick every one your team has lived through this quarter. Be honest, since we are measuring hidden leakage, not running an audit.
03 · Calibrate
Roughly, how big is this?
Round numbers are fine, since this is a diagnostic, not a financial audit. The defaults fit a typical mid-market commerce business.
How many people are affected?
Everyone who touches the manual workarounds and reconciliation, not just one team.
Hours each loses per day
Time spent re-keying, reconciling, chasing numbers and fixing what the gaps between systems break.
Loaded hourly cost per person
True cost, not just wages: salary + employer NI + pension + overhead. Mid-market typically sits around the middle of this range.
Tried automation before?
A connector app, Zapier, or similar fix that did not stick.
Calculating your benchmark…